My commitment to you

Confidentiality.

All information you give me will be kept in confidence and in accordance with my privacy policy available at www.pilateswithhelena.com. I will only share your personal details and medical information with third parties for the purpose of running sessions or organising my business. Your personal details and medical information will not be made available to third parties for any other reason unless permission to do so is granted by you.

Recommendations.

Using my judgment and experience, I will suggest certain exercises and other lifestyle advice that I believe will help you achieve your personal goals, but if at any time you have specific requests please tell me so I can accommodate them.

Referral

I intend to work with you within the scope of my knowledge and competencies as a CIMSPA (the Chartered Institute for the Management of Sport and Physical Activity) Registered Exercise Professional. Therefore when I believe it is in your best interests to see another health professional, I will refer you appropriately.

If I (the trainer) cancels or runs late.

Unforeseen circumstances may arise which require our sessions to be rescheduled. In this event the following policy will apply:

·         If I am forced to cancel our session within 24 hours I will make up the session at no charge to you.

·         If I am forced to cancel our session giving you more than 24 hours’ notice I will reschedule as soon as possible.

·         If I run late in starting our session I will extend the session time accordingly or make it up at a future date, whichever is most convenient to you.

Your responsibilities to me

Disclosure of information.

Please disclose all health information as requested at our initial consultation and keep me updated and informed of any changes to your health status. This includes all medical conditions; physical and mental, injuries, allergies, and medication you are taking. If necessary, you may need to seek clearance from your doctor before participation in the exercise programme I recommend.

Accepting potential risks.

Whilst for most people exercise is hugely positive with many health benefits, there remains some risk that I require you to be aware of and for you to sign the informed consent and disclaimer that I will provide.

If you (the client) cancel or run late.

If you cancel a session with less than 72 hours’ notice, or fail to show, you will be required to pay 100% of the session fee.

If you cancel a session with more than 72 hours’ notice, I will make reasonable attempts to fill your place and, if I am able to do so, I will refund you 100% of that session fee.

If you (the client) are late to a session, I will do my best to get the most out of the remaining time left in the session as I am unable to run over time due to previously arranged client commitments.

Other terms

PLEASE NOTE: In the event that you need to reschedule or you are running late for a session, please contact me ASAP by:

Option 1: Texting or calling and leaving a message on 07976 076 976

Option 2: Emailing me at helena@pilateswithhelena.com

Session options and term

Session Length, Frequency and Fees are listed on my website www.pilateswithhelena.com.

Term: Sessions are typically booked in blocks of 8 weekly sessions. I do also offer the option to book individual sessions. This agreement will apply until the date of your final booked session with me.

Payment options

You can pay online at www.pilateswithhelena.com.

If you are unable to pay on my website, please contact me to discuss alternative arrangements.

You must pay in full before your session.

Being prepared for your session.

To get the most out of your session I recommend the following:

·         Have a small snack or light meal two or three hours before your session

·         Be sure you are well hydrated and avoid alcohol prior to training

·         If you are feeling unwell before your session please contact me

·         Bring a small towel and water bottle to your session

·         Bring any other equipment that I have advised you will be required for the session.

·         Wear appropriate clothing and footwear (ask me if you are unsure)

·         Be ready at the appointed time

Communication and Commitment

While I can give you the tools and encouragement to reach your goals, ultimately you will need to assume responsibility for making the required changes. I can best help you with this process if you keep me fully informed of any issues that arise for you and if you have any questions or concerns whatsoever please don’t hesitate to discuss them with me.

Disclaimer

By choosing to participate in the Pilates online physical activity session by Helena Blamire-Brown the participant accepts that they undertake and engage in the session without supervision, at their own risk. Participants are encouraged to exercise common sense and always seek the guidance of a medical professional before undertaking any form of online sport and physical activity. Participants with pre-existing medical conditions, injuries or disabilities that may affect their ability to participate in the online sport and physical activity session, should seek medical advice and obtain written confirmation for their suitability to take part, before participating. Where online sessions are live or only accessible by participants at the discretion of Helena it is the responsibility of the participant to make Helena aware of any conditions, injuries or disabilities prior to participating in the online sport and physical activity session.

Terms of this agreement

The client understands that they are paying the trainer for their services as outlined in this agreement. In the event that the client doesn’t use the services, the client will still be responsible to make payment for the full initial term as agreed above.

The trainer will deliver their sessions and advice to the best of their ability, will be registered with CIMSPA, and will respect all applicable UK laws and CIMSPA’s Code of Conduct at all times.

The client agrees to make all payments by the due date.

ACKNOWLEDGEMENT OF THIS AGREEMENT

You can accept these terms when booking online at www.pilateswithhelena.com. In which case a copy of this agreement will be sent to you within 7 days, reflecting the date you accepted online.

If you are not making a booking through my website, please sign below to confirm that you have read and understood this agreement. A copy will be provided to you within 7 days.